For the following categories of products, fabularsbikes.com will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.
Reference of Quality Guarantee Solutions:
Refund: partial refund / full refund / return and refund.
Reship: resend the partial parts / resend a new product
Repair: send the product to our local repair center to get
Please read the category warranty policy below, for each category the warranty may vary
| Product category | Warranty period |
| E-Scooter: Frame / Folded Components / Handlebar / Folding Stem / Disc Brakes / Front Fork / Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light | 1 year |
| E-bike: Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar | 1 year |
| E-bike: Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator / Kickstand / Displaying Meter | 3 Months |
| E-bike: Paint Logo / Decoration strip / Footpad / Crankset / Saddle | 15 Days |
Note:
For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases.
Proof is needed for any non-human quality problems, such as pictures or videos.
[The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage
For further questions, please feel free to contact us at info@fabularsbikes.com
